Compliments and Complaints Policy

Effective Date: April 2, 2025
Vitalis Origin
Website: https://vitalisorigin.com

Vitalis Origin is committed to providing a high standard of service and ensuring that all individuals engaging with our products, services, or team feel heard, respected, and supported. This policy outlines how customers, clients, and stakeholders can share compliments or raise complaints and how we will handle them.

 

  1. Purpose of This Policy
  • To welcome and encourage positive feedback (compliments) that helps us recognize outstanding service and improve morale.
  • To ensure that complaints are dealt with in a timely, fair, and consistent manner.
  • To use feedback as an opportunity for continuous improvement.

 

  1. Scope

This policy applies to:

  • All customers and visitors to the Vitalis Origin website
  • Anyone who purchases or interacts with our services or dietary supplement offerings
  • Third-party suppliers and affiliates where relevant

 

  1. Giving a Compliment

We value recognition of our team members and services. If you had a positive experience, you can:

  • Email us at info@vitalisorigin.com
  • Use the contact form on our website
  • Mention staff by name (if applicable) and describe the service provided

Your compliment may be shared internally and acknowledged publicly (with your permission).

 

  1. Making a Complaint

If you are dissatisfied with any part of your experience with Vitalis Origin, we encourage you to raise your concern. Complaints may relate to:

  • Product or service quality
  • Customer service
  • Website functionality
  • Communication
  • Third-party supplement providers linked from our site

We ask that complaints be submitted via:

Please include:

  • Your name and contact information
  • A clear description of the issue
  • Date and time of the incident (if applicable)
  • Any supporting evidence (screenshots, receipts, etc.)

 

  1. How We Handle Complaints
  • Acknowledgement: We will acknowledge your complaint within 2 business days.
  • Investigation: We will review your feedback thoroughly and may request additional information.
  • Resolution: We aim to provide a response or resolution within 7–10 business days.
  • Follow-Up: If needed, we will follow up with clarification or additional steps.

 

  1. Confidentiality and Respect

We handle all feedback confidentially and respectfully. Making a complaint will not impact your ability to use our services or receive care.

 

  1. Escalation

If you are not satisfied with the outcome, you may request that your complaint be escalated to senior management for further review.

 

  1. Continuous Improvement

We review complaints quarterly to identify trends and areas for service improvement. Compliments are shared with the team to reinforce positive behavior and recognize excellence.

 

  1. Contact Us

Vitalis Origin
6415 York Ave S, Edina, MN 55435
📧 Email: info@vitalisorigin.com
🌐 Website: https://vitalisorigin.com